Michael Sherlock recounts his journey from plasterer to Operations Manager…
How did you become a building surveyor?
I left school at 16, enrolled at the college, picked up a plastering trowel and headed straight to site where I worked in the construction industry in the Manchester area for 10 years, during which time, upon obtaining my advanced plastering qualification I studied building surveying at the University of Central Lancashire. After my degree, I took some time out and travelled for a while before settling in London. Pursuing a career as a surveyor offered the opportunity to remain well within the construction industry however now on the professional services side. It also offered scope to develop, both personally and professionally.
Describe a typical day
Having now moved into a managerial role within Finnegan’s, my role has changed somewhat from when I first joined the team. Whilst still delivering on projects, I now focus heavily on the operational aspect of the company. This could be receiving initial enquiries, liaising with potential clients and understanding their needs and requirements in order to offer a high-quality service at a competitive price. Obtaining and delegating instruction throughout our team of surveyors to ensure capacity is maximised without being compromised. Liaising with clients throughout the process of our service delivery and ensuring they are receiving the quality of service they require and deserve.
Financial forecasting is also an area which I am now heavily involved, ensuring delivery of service aligns with not only client expectation but also our cash flow forecasting and projected monthly revenue.
What are the most important skills?
Understanding, not only from a surveyor based perspective relating to building pathology, contractual matters, regulatory requirement, etc. but also on a personal level. Understanding what people need. Everything we do revolves around people.
What do our clients need? How can we assist them and what can we do to relieve them of their burden?
What does each individual within the Finnegan’s team need? What will optimise their effective output and delivery and how can we maintain proactive communication between surveyor and client?
What do you most enjoy about being an Operations Manager?
I enjoy being part of a team where each member has a key role to play throughout our service delivery process.
To be a part of a team that is growing by the week in professionalism, experience and drive. This is an exciting time for Finnegan Property Services and I believe that as a team we will continue to develop, continue to deliver a great service and continue to increase our presence within the industry.
Finally, what are your aspirations?
My immediate plan is to become a member of the Royal Institution of Chartered Surveyors in 2017. I then plan to progress my development within the company to secure firstly a director position then finally a partner position within the company.
The future is very exciting, and I am delighted with the opportunity Finnegan Property Services has given me.
Posted on 17 March, 2017